At Smart Commerz, we strive to provide a high-quality service to all our users. If you are not satisfied with our service, we have outlined our refund policy below. Please read it carefully to understand your rights and the process for requesting a refund.
30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for new customers. If you are not satisfied with our service within the first 30 days of your subscription, you may request a full refund.
Refund Requests: To request a refund, please contact our support team at [support email address] within 30 days of your initial payment. Refund requests made after this period will not be processed.
Cancellation of Subscription: You may cancel your subscription at any time. If you cancel before the end of your current billing cycle, you will not be charged for the next cycle, but you will not receive a refund for any unused portion of the current cycle.
Effect of Cancellation: Upon cancellation, you will retain access to the Service until the end of the current billing cycle, after which your account will be deactivated.
No Refunds for Renewal: Subscription renewals are non-refundable. If your subscription renews, you will not be eligible for a refund for any unused portion of the subscription period.
Service Issues: If you experience issues with our service that are not resolved by our support team, you may be eligible for a partial refund. Please contact our support team to discuss your situation.
The following items are non-refundable:
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of the Service after such changes constitutes your acceptance of the updated policy.
If you have any questions about our Refund Policy or need to request a refund, please contact us at [email protected].